support

Should you start the registration process soon?

ConfWare is a proven system with many references. Order your registration system now and you can use it within 48 hours!

Do you like to test the service before use?

No problem... Our demo system with all major functions of the attendee side is available upon request.

ConfWare eSupport Center


eSupport Center: Professional support system for the satisfied customers
We provide not only a great online system but we help the organizers' work efficiently.

  • eSupport Center ticket-based support system (eSupport site: http://support.e-conf.com) for the organizers. E-mail based error handling and communication, Knowledgebase, Troubleshooter and Downloads sections.
  • After receiving an error report the intervention / repair begins and implemented within hours. Automatic ticket confirmation, continuous ticket tracking.
  • The system management problems and answers appear in the Troubleshooter and the Knowledgebase sections of the eSupport system
  • Updated Knowledgebase materials in the eSupport system for our customers
  • New developments of the ConfWareTM system appear in the Knowledgebase section
  • Downloadable user manuals in PDF format
  • Newsletters for our customers about ConfWareTM news and updates

 

Why are these features important?
  • The attendees have access to public Troubleshooter materials of the eSupport system so in most cases they can serve themselves
  • The state of the ticket-based requests and answers can be continuously monitored. New answers and solutions from time to time entered to the Troubleshooter and Knowledgebase sections of the eSupport system
  • You can expect our free help to answer/solve all questions/queries in relation to the system usage
  • The participants' high level service enhances the reputation of the organizing company and generate further orders for you

 

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